Terms and Conditions

This Agreement was last modified on September 1, 2019.

Terra Tech LLC Terms and Conditions (“Agreement”)

Thank you for choosing to shop with Terra Tech LLC. Below you will find an overview of our ‘Terms & Conditions’ which is set forth to protect us and you in regards to how you shop with us online. These Terms & Conditions are due to recent changes in regards to how eCommerce websites operate and we felt it was necessary to provide you an overview of how orders are handled. Please read the information provided below at your convenience before using www.terratech.net (“the Site”) operated by Terra Tech LLC (“us”, “we”, or “our”).

By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions.

Phone Orders

Due to the new credit card legislation that went into effect in October 2015, we can no longer take payment information over the phone. We know this is quite upsetting to some, but we are still happy to help find a way to pay for your items. If you know of an item and you don’t see it available for purchase on our website, you can give us a call at (541)-344-2117 and we will gather your requested items and then send you an invoice to help pay for your order. An Invoice is a safe and easy way to pay for your items and the invoice is emailed/mailed directly to you and you can either pay with your major credit card. If you prefer not to give your credit card information over the Internet, please contact us in regards to sending us a check, but we have to wait for the check to clear before we send out any items. The time for a check to clear usually takes 2-3 days.

Credit Card Processing

We accept all major credit cards online via our product pages checkout system. Our payment gateway is highly secure and features fraud detection. Therefore, if you receive a payment error while making your purchase, it may be that the credit card credentials you entered on the Checkout page do not match what your credit card company has on file. You have up to three attempts to enter the correct information that matches your card before your order is void indefinitely. If this issue does occur, you will need to wait and contact us directly or try again later.

Shipping

Web orders are typically shipped out within 1 to 2 business days unless rush shipping is selected. However, there may be times when orders will take longer to ship out due to inventory shrinkage. We will contact you alerting you to the situation, ship out the items we do have in stock and the remainder of your order when those items come in at no additional cost. At the time of purchase, a phone number is required upon checking out. This phone number is solely used to contact you if we have any issues with processing your order.

Over-Sized Items

Some of the products we sell are over-sized and will more than likely require additional postage to be paid by the buyer (you). These specific items will be noted on our product page and we will reach out to you to know how much additional postage will be required to ship your item. You may wish to cancel your order if you feel the shipping charge will be too much. If we do not hear back from you in regards to the additional postage required, we have the right to cancel your order and will refund your original payment source. If you have questions about the cost to ship an item to you before your purchase, please contact us at (800) 321-1037 to that we can provide you a shipping quote.

Freight Forwarders

ALL web orders that are associated with a freight forwarder shipping address will be canceled and refunded due to the possibility of fraud.

Out of Stock Items

There may be times when items on this website are listed as “In Stock” but are in actuality “Out of Stock” due to reasons outside of our control, such as shrinkage (theft), an item being placed on a temporary hold by an “In-Store” shopper or our live inventory sync system lagging behind “In-Store” vs. “Online Sales” transactions. We will contact you the moment we know we will not be able to fulfill your order in regards to issuing a credit or refund.

Order Fulfillment

The majority of web orders are fulfilled from our warehouse or Eugene store, although there may be times when an item you purchase from our website is fulfilled by a third party, which in most cases is by the manufacturer or the distributor of the product. If your order is fulfilled by one of our shipping partners, there are no additional costs to you and if you decide to return an item shipped from one of our shipping partners, simply contact us and we will provide you with our return address.

Shipping & Handling

Once an order has been marked as “shipped”, it cannot be canceled for any reason. Orders are shipped either by USPS or UPS. After your order has been completed, you will receive a carrier tracking number. If you would like to leave shipping instructions, such as signature confirmation, please leave this in the “Comments” box at checkout.

Please review our Shipping page for more information.

In-Store Pickup

For in-store pickup orders, please wait until you receive a notification email stating that your order has been ‘Completed/Shipped.’ When picking up your order, please present your order #/receipt to one of our associates at the front counter.

Orders should be pick-up within seven days of purchase. If an order is not picked up within seven days, we will contact you directly asking if you would like us to hold the items for a longer period or ship them to you for a small nominal fee. If we are unable to contact you, your payment source will be refunded the full amount within two to three business days and the items will be returned back to stock. If you need to extend the pick-up window time period, please let us know in the ‘Comments’ section when placing your order or by calling us at (800) 321-1037.

Returns

Terra Tech LLC wants you to have a great experience with the products you purchase from us. After all, we sell important stuff. However, when something goes wrong, we want to make sure that you receive the satisfaction you deserve as quickly and painlessly as possible. It is always best to come to us first and give us the chance to make it right. We are a small, local and family-owned business, likely just like yours.

Please review our full Return Policy prior to purchasing.

Canceled Orders

At any time, we may cancel an order if we believe it was fraudulent. Orders will be canceled when we notice suspicious addresses such as freight forwarder addresses, discrepancies in billing and shipping address and fake phone numbers. We will, of course, contact you prior to canceling an order, but if we are unable to get a hold of you, your order will be canceled and the payment method reimbursed.

Order Adjustments

Please contact us at (800) 321-1037 if you need to adjust an order prior to shipping. This includes not only canceling an order but also adding to it or requesting a specific variation (e.g. color/size) of an item.

Mispriced Items

This site may occasionally advertise goods for sale at a lot less than the intended price in error due to data entry error(we are human after all). Orders for these products may not be fulfilled and the price of these items will be refunded back to you based on your payment method.

Intellectual Property

The Site and its original content, features, and functionality are owned by Terra Tech LLC and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

Termination

We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Links To Other Sites

Our Site may contain links to third-party sites that are not owned or controlled by Terra Tech LLC. Terra Tech LLC has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.

Governing Law

This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Oregon, United States of America, without giving effect to any principles of conflicts of law.

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement, or any changes to this Agreement, do not use, access or continue to access the Site and discontinue any use of the Site immediately.

Contact Us

If you have any questions about this Agreement, please contact us by contacting us:

info@terratech.net

Terra Tech, LLC
880 McKinley
Eugene, OR US
97402
Phone: (800) 321-1037