Policies
Pricing
The prices on this website are effective and are updated on a regular basis. Prices are subject to change without notice. The prices on this website supercede pricing in all previous catalogs. When ordering by phone, you will be notified of any price adjustments. For mail and/or fax orders, please include your phone number so that we can notify you of any price changes. Terra Tech’s privacy policy states it will not share any information with anyone. All prices are F.O.B. shipping point unless otherwise stated.
Merchandise
Products listed on this website may change without notice. If a material change has been made to any ordered product, we will notify you prior to shipping.
Returns
Our warranties are based on the warranty policies set forth by the manufacturers of the product. If you have not used a product and simply want to exchange then please call our friendly staff to set up a return. If an ordered product does not meet your needs or expectations call a customer service representative for a return authorization number. We will assist you in arranging for its return. To obtain a credit for refund or exchange, returned merchandise must be in new condition and unused. Except in cases of shipping errors, the customer will be responsible for return shipping charges. Custom order sales are final. Special order merchandise and parts as well as merchandise provided pursuant to a quote is subject to a restocking charge.
Damaged Shipments
We strive to package your order so that it will reach you in good condition. The carrier assumes responsibility for safe delivery when they accept the package. If your package arrives damaged, notify the carrier immediately. Hold the merchandise and packing material for their inspection. After notifying the carrier, call a Terra Tech customer service representative. Please describe the damage, and have your order number and packing list in hand so we can promptly replace the product.
Backorders
We take pride in prompt shipment. In the event that items need to be backordered we will advise you of estimated shipping dates. We prefer to ship Internet orders complete but if you chose to have us ship and backorder we will do so. There will be additional freight charges for shipping the backordered products. Please note that your card is charged for the full amount of the order upon check out. This includes the estimated freight charges for shipping the order complete.
Order Tracing
If your order has not arrived within the designated time frame, call a customer service representative at 800-321-1037. We will be happy to find out the status of your order for you.
Hazardous Materials
Material Safety Data Sheets are available for all products determined by OSHA to be Hazardous Substances. If you need a MSDA sheet for a product purchased from Terra Tech, call 800-321-1037.
Mailing Lists
At Terra Tech we respect the privacy concerns of our customers. The names, addresses, phone numbers and e-mail addresses of our customers will not be sold, rented or loaned for any purpose. To receive future Terra Tech catalogs and correspondence, notify us of changes in business names and contact information.
Replacement Parts
Replacement parts are available for many products. Please use the manufacturers number or our catalog number when ordering. For products for which this catalog does not show part lists, additional information can be faxed or mailed to you.
Competitive Bids & Price Quotes
On request, Terra Tech will promptly furnish price quotes for quantity purchases or to fulfill your organizations policy requirements. Phone, mail, fax or e-mail your request. Unless otherwise noted, quoted prices include shipping to your destination and are good for a period of thirty days.
Accounts
Credit terms are available for firms that can furnish acceptable references. If you want to establish credit terms, please complete the Credit Application, under Account Setup and email it to us. All orders placed on credit accounts are subject to approval by our credit department.
Warranties
Limited Warranty except as described under Returns. There are no express warranties or implied warranties including, but not limited to, the warranties of merchantability and fitness for a particular purpose. Terra Tech, LLC shall not be subject to and disclaims all consequential or incidental damages claimed to result from use of our products.
Terms
These terms and conditions shall constitute the entire agreement between Terra Tech, LLC and the purchaser and shall be governed by and construed according to the laws of the state of Oregon, U.S.A.
Privacy Policy
What personal information do we collect from the people that visit our blog, website or app? When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience. When do we collect information? We collect information from you when you register on our site, place an order, fill out a form or enter information on our site. How do we use your information? We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website or use certain other site features in the following ways: To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To send periodic emails regarding your order or other products and services. How do we protect visitor information? Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers. Do we use ‘cookies’? We do not use cookies for tracking purposes. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you turn cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly. However, you can still place orders.
Third Party Disclosure: We do not sell, trade or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links: We do not include or offer third party products or services on our website.
Google: Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en We have not enabled Google AdSense on our site but we may do so in the future. California Online Privacy Protection Act CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. See more at: https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/ According to CalOPPA we agree to the following: Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website. Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above. Users will be notified of any privacy policy changes: On our Privacy Policy Page Users are able to change their personal information by logging in to their account.
How does our site handle do not track signals? We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. Does our site allow third party behavioral tracking? It’s also important to note that we do not allow third party behavioral tracking COPPA (Children Online Privacy Protection Act) When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under 13. Fair Information Practices: The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users via email within 7 business days. We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors. CAN SPAM Act The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to: To be in accordance with CANSPAM we agree to the following: If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence. Contacting Us: If there are any questions regarding this privacy policy you may contact us using the information below. www.terratech.net 880 McKinley Eugene, OR 97402 USA info@terratech.net 800-321-1037 Last Edited on 2019-02-16